Shipment Information
Shipping Methods & Rates
Everything you need to know about how we ship to you
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Welcome
Seamless · Reliable · Worldwide
Welcome to Wellness Circle Hub! We are committed to providing you with a seamless and reliable delivery experience. Please review our shipping details below to understand our available shipping methods, costs, and delivery timeframes across Malaysia, Singapore, and internationally.
Shipping Methods & Delivery Times
Standard · On-Demand · Pre-Order · International
Shipping Within Malaysia:
• Standard Shipping: 1–7 business days (Processing: 1–2 business days)
• On-Demand Shipping: 1–2 business days within 45km radius of central Klang Valley — select your preferred delivery date and time at checkout
• Pre-Order Shipping: 8–14 business days (extra processing required)
Shipping to Singapore:
• Standard Shipping: 3–7 business days (Processing: 1–2 business days)
International Shipping (Rest of World):
• Standard Shipping: 7–21 business days (Processing: 1–2 business days)
Note: Delivery times may vary based on location (Klang Valley, Peninsular Malaysia, East Malaysia, Singapore, or international regions) and unforeseen carrier delays.
Shipping Areas
Malaysia · Singapore · 60+ Countries Worldwide
Malaysia: All gazetted states and cities nationwide, excluding Pangkor (32300) and Redang (21090) Islands.
Singapore: Island-wide delivery available.
International Coverage:
• Africa: Cameroon, Côte d'Ivoire, Egypt, Mauritius, Morocco, Nigeria, South Africa
• Asia: Bangladesh, Brunei, China, Hong Kong, India, Indonesia, Japan, Jordan, Kuwait, Macau, Pakistan, Philippines, Qatar, Saudi Arabia, South Korea, Sri Lanka, Taiwan, Thailand, Turkey, UAE, Vietnam
• Europe: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Russia, Spain, Sweden, Switzerland, Ukraine, United Kingdom
• North America: Canada, Costa Rica, Mexico, USA
• Oceania: Australia, New Zealand
• South America: Argentina, Brazil, Chile, Colombia, Peru, Uruguay, Venezuela
Processing Time
1–2 Business Days · Cut-Off 6PM MYT
• Orders are processed and prepared within 1–2 business days.
• Orders placed after 6:00 PM (MYT) will be processed on the next business day.
• Orders placed on weekends or public holidays will be processed on the next available business day.
Shipping Costs
Free Shipping RM200+ · Calculated at Checkout
• Shipping costs are calculated at checkout based on delivery location, order weight, and total purchase value.
• Free Standard Shipping applies on orders over RM200 (subject to product category and weight) in selected zones.
• Rates vary by zone: Klang Valley, Peninsular Malaysia (Outside KV), and East Malaysia.
For full shipping rate breakdown, visit:
www.wellnesscirclehub.co/pages/wch-shipping-rates-regions
or go to Menu > Shipping > Rates.
Scheduling & Cut-Off Time
Cut-Off 2PM · 36–48 Hour Delivery Window
Cut-Off Time: 2:00 PM (MYT) daily.
• Orders placed before 2:00 PM → Delivery schedulable from 36–40 hours after order placement.
• Orders placed after 2:00 PM → Delivery schedulable from 48 hours after order placement.
This service is available within a 45km radius from central Klang Valley only.
Weight & Size Restrictions
Max 30kg · Quantity Limits Apply
• Order Weight Limit: Maximum 30 kg per order.
• Order Quantity Limit: Applies to gift boxes, bags, and individual products.
• For gift baskets: Please contact us directly for specific packaging and size limit inquiries, as custom limits may apply.
Pricing Variations
Weight · Location · Dimensions · Timing
Shipping fees are calculated automatically at checkout based on:
• Order Value — larger orders may incur higher fees due to increased handling and processing requirements.
• Package Weight — heavier packages result in increased delivery charges requiring additional logistics support.
• Package Dimensions — oversized or irregular packages may incur additional fees due to special handling.
• Location — delivery costs increase with distance from central Klang Valley. Rates differ across Klang Valley, Peninsular Malaysia (outside KV), and East Malaysia.
• Delivery Timing — prices may fluctuate during peak periods (evenings, weekends, public holidays).
Note: All fees are calculated transparently and automatically at checkout.
Split Shipping Features
Auto-Split · Separate Dates · Independent Costs
When an order contains a combination of standard and pre-order shipping products, the following split shipping policy applies:
1. Automatic Split Shipping — your order is automatically divided by shipping type at the point of fulfillment.
2. On-Demand Shipping Schedule — on-demand items follow their own independent delivery schedule.
3. Separate Shipping Costs & Delivery Dates — each shipment is charged and dated independently at checkout.
4. Separate Orders for On-Demand — in certain cases, on-demand items may need to be placed as a separate order.
Please refer to our full Shipping Policy for complete definitions and sub-policy details.
Shipping Policies & Support
Our commitments, guarantees and how to reach us
Changes & cancellations · Tracking · Delivery issues · Returns · Contact
Changes & Cancellations
24–48 Hrs Window · 5 Day Lead Required
• Change or cancellation requests must be submitted within 24–48 hours of placing your booking.
• The scheduled delivery date must be at least 5 days from the booking date at time of request.
• Late requests may incur additional charges subject to processing and logistical considerations.
Note: Refunds cannot be processed once the cancellation window has passed. Sourcing of products, logistics, and operational costs are initiated immediately upon booking confirmation, making refunds non-applicable within the specified timeframe.
Delivery Guarantees
Best Efforts · Delays Flagged Proactively
We strive to meet your requested delivery time at all times. However, the following conditions may cause delays beyond our control:
• Weather Conditions — storms, floods, or extreme weather events that disrupt logistics operations.
• Operational Issues — logistical challenges, carrier disruptions, or other unforeseen circumstances.
In all cases, we will notify you as promptly as possible and work to resolve any delays efficiently.
Order Tracking
Email Notification · Real-Time Tracking
• A confirmation email with your tracking details will be sent once your order has been shipped.
• Use the tracking link in the email to monitor your delivery status in real time.
• You can also track your order directly at: www.wellnesscirclehub.co/pages/order-tracking
If you have not received a tracking email within 2 business days of your expected dispatch date, please contact us at care@wellnesscirclehub.co.
Delivery Issues
Report Within 2 Days · Swift Resolution
If you experience any of the following, please contact us within 2 days of receipt or your scheduled delivery date:
• Missing items — partial or fully missing order contents.
• Damaged packaging or products — items received in poor condition.
• Incorrect order — wrong items delivered.
To report an issue:
• Email: care@wellnesscirclehub.co
• WhatsApp: Message us directly for faster response.
Prompt reporting ensures we can investigate and resolve your concern as quickly as possible.
Address Accuracy
Verify Before Checkout · No Rerouting Post-Dispatch
• Please ensure your full shipping address — including unit number, street, city, postcode and state — is accurate and complete at checkout.
• Wellness Circle Hub is not responsible for failed, delayed, or misdelivered orders resulting from incorrect or incomplete addresses provided by the customer.
• Address amendments post-order may not be possible once processing or dispatch has commenced.
• If you notice an error immediately after placing your order, contact us at care@wellnesscirclehub.co as soon as possible.
Shipping Restrictions
Handling Requirements · Notified If Affected
• Certain products may be subject to special handling requirements or shipping restrictions based on size, weight, content, or destination regulations.
• If your order contains a restricted item, we will notify you promptly with the details.
• Alternative solutions will be offered where applicable, including partial shipment or substitution options.
• For specific product shipping queries prior to ordering, contact us at care@wellnesscirclehub.co.
Returns & Exchanges
Policy-Based · Eligibility Applies
• Please refer to our Returns & Refund Policy for full eligibility criteria, timelines, and the step-by-step return process.
• Returns and exchanges are subject to policy terms and conditions, including item condition, return window, and product category.
• Non-eligible items (e.g. perishables, personalised products) may not qualify for return or exchange.
To initiate a return or exchange:
• Email: care@wellnesscirclehub.co with your order number and reason for return.
• Our team will guide you through the next steps within 1–2 business days.
Contact Us
Email · WhatsApp · Business Hours
We're here to help — reach out through any of the following:
• Email: care@wellnesscirclehub.co
• WhatsApp: Message us directly for faster, real-time support.
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (MYT)
For urgent delivery concerns or time-sensitive matters, WhatsApp is the fastest channel to reach our team.
Delivering Wellness, With Care
Trusted · Caring · Global
Thank you for choosing Wellness Circle Hub!
We are dedicated to ensuring your wellness products reach you safely, on time, and with the care they deserve — whether you're based in Malaysia, Singapore, or anywhere across the globe.
Your trust means everything to us. Our team is always here to assist you at every step of your delivery journey.
For any support, reach us at care@wellnesscirclehub.co or via WhatsApp during business hours.
