取消政策

WELLNESS CIRCLE HUB — PURCHASE OPTIONS & CANCELLATION POLICY

Some items and experiences offered by Wellness Circle Hub may be available as a subscription, pre-order, or instalment plan. This policy outlines how you can manage, change, or cancel these purchase options.

Subscriptions

When you purchase a subscription, you will receive repeat deliveries of your selected wellness product(s) based on the frequency and duration you choose at checkout. Your payment details are stored securely and you will be charged automatically at each cycle unless you have opted to pay in advance.

Some subscriptions may auto-renew at the end of their term. If you do not wish to renew, you must cancel before the next billing date. You can manage or cancel your subscription at any time through your WCH customer account or via the link in your order confirmation email. Cancellations must be made at least 24 hours before the next scheduled billing date to take effect for that cycle.

No refund is issued for the current active billing period if fulfilment has already commenced. See our Return & Refund Policy for full details.

Memberships

WCH membership cancellations take effect at the end of the current membership period. No pro-rated refunds are issued for unused days within an active membership period. To cancel, manage your membership through your customer account or contact us at care@wellnesscirclehub.co.

Pre-Orders

When you purchase a pre-order, you are purchasing a product that is out of stock or not yet available. WCH may collect a partial deposit or full payment at checkout and fulfil the order once the item is available. Pre-orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, cancellation eligibility is subject to preparation and procurement status — please contact care@wellnesscirclehub.co and our team will advise on the applicable refund.

If a pre-order has already been fulfilled and shipped, it cannot be cancelled but may be eligible for a return under our Return & Refund Policy.

Wellness Programs & Retreat Packages (Instalment Plans)

For wellness programs, retreats, or experiences purchased via instalment or split-payment options, all scheduled instalments remain payable as agreed. Cancellations of programme participation are not accepted — the preferred resolution is a reschedule to a future available date.

In exceptional circumstances, a refund may be considered solely at WCH's discretion with prior written approval from WCH management, provided the request is submitted no less than 72 hours before the scheduled commencement. Any costs already disbursed to third-party collaborators, facilitators, or venue partners are non-refundable — only the net arrears will be refunded where applicable.

WCH-Initiated Changes

WCH reserves the right to modify, pause, or discontinue any subscription or purchase option with reasonable notice. Affected customers will be notified and any prepaid amounts for unfulfilled periods will be refunded in full within 10 business days.

Contact

For all subscription, membership, or cancellation enquiries, please contact us at care@wellnesscirclehub.co.

WCH reserves the right to update this policy at any time. Continued use of subscription or purchase options constitutes acceptance of the current policy.