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WELLNESS CIRCLE HUB — RETURN & REFUND POLICY
Return Window — Physical Products
We have a 3-day return policy for physical products, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as received — unused, with original tags intact, and in its original packaging. Proof of purchase is required.
To initiate a return, please contact us at care@wellnesscirclehub.co. Returns must be pre-approved before sending items back. Items returned without prior authorisation will not be accepted. Upon approval, we will share the return address and instructions.
Damages and Issues
Please inspect your order upon receipt and contact us immediately at care@wellnesscirclehub.co if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right promptly.
Non-Returnable Items
The following items are strictly non-returnable:
- Personalised or customised gift sets, gift boxes, and bespoke orders
- Opened wellness consumables (supplements, teas, essential oils, skincare)
- Perishable or time-sensitive items
- Digital content, e-vouchers, and gift cards
- Sale items and clearance products
- Items not in their original condition or returned beyond the 3-day window
Please contact us at care@wellnesscirclehub.co if you have questions about a specific item's eligibility.
Exchanges — Physical Products
To exchange an item, initiate a return for the original item. Once the return is accepted, place a new order separately for the replacement item. Exchanges are subject to stock availability.
Refunds — Physical Products
Once your returned item is received and inspected, we will notify you of the refund decision. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund.
If more than 11 business days have passed since your refund was approved, please contact us at care@wellnesscirclehub.co.
Services, Programs & Wellness Experiences
Rescheduling: WCH does not accept outright cancellations for booked services, programs, wellness retreats, or experiences. The preferred resolution is a reschedule to an available future date, subject to facilitator and venue availability. Please contact care@wellnesscirclehub.co to arrange a reschedule.
Exceptional Refunds: In exceptional circumstances, a refund may be considered solely at WCH's discretion and requires prior written approval from the WCH management team. To be eligible for consideration, a refund request must be submitted no less than 72 hours prior to the scheduled commencement of the service or program.
Vendor & Collaborator Costs: Please note that any costs already disbursed by WCH to third-party collaborators, facilitators, vendors, or venue partners in preparation for your booking are non-refundable as these funds have been released by WCH. In the event an exceptional refund is approved, only the net arrears — being the balance of the amount paid after deducting disbursed costs — will be refunded to the customer. The exact refundable amount will be communicated in writing by the WCH team prior to processing.
No-Shows: Customers who do not attend their scheduled session without prior notice forfeit their booking and are not entitled to a refund or reschedule.
WCH-Initiated Cancellations: In the event WCH cancels a confirmed booking, a full refund will be issued within 10 business days, or a reschedule will be offered at the customer's preference.
Pre-Order Cancellations
Pre-orders may be cancelled within 24 hours of placement for a full refund. After 24 hours, cancellation eligibility is subject to preparation status. Please contact care@wellnesscirclehub.co and the WCH team will advise on the applicable refund amount based on costs already incurred.
Membership Refunds
Membership fees are non-refundable once the membership period has commenced. Members may cancel future auto-renewal at any time before the next billing cycle to avoid future charges. No pro-rated refunds are issued for unused portions of an active membership period.
For all return, refund, or rescheduling enquiries, please reach out to us at care@wellnesscirclehub.co. We are committed to resolving all concerns fairly and transparently.
Thank you for being part of the Wellness Circle Hub community.